By Sena Return Policy

Thank you so much for supporting my small business. Every item is handmade with care, and because of that, our return policy is a little different. Here’s everything you need to know in simple terms:

 Returns & Exchanges

Due to the limited and small-batch nature of our collections, all sales are final. We are unable to accept returns or exchanges at this time.

Each drop is thoughtfully produced in exclusive quantities, which allows us to maintain quality, reduce excess inventory, and operate more sustainably.

We are always happy to assist with sizing guidance prior to purchase to help you select the best fit. If you have any questions before ordering, please reach out, we’re here to help.

We truly appreciate your understanding and support

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Damaged or Wrong Items

If you get something damaged or not what you ordered, please contact us within 48 hours with a photo. We’re always happy to help.

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Cancellations

Please reach out to us as soon as possible if you need to cancel or modify your order. All of our items are handmade and begin processing shortly after purchase, so cancellations are not guaranteed once production has started.

Processing times are clearly listed on our website and social media. Orders placed within the stated processing window are not considered late.

Chargebacks filed without first contacting us regarding a cancellation, refund, or delay may be disputed.

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Thank You

Thank you for shopping small and supporting By Sena. Your support means the world to us, and we’re always here to help with any questions.

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